RELATED IDEAS
Track call transfers.
Add a report metric that shows calls that were transferred from one extension to another. It helps measure the effectiveness of a well designed IVR.
Add a report metric that shows calls that were transferred from one extension to another. It helps measure the effectiveness of a well designed IVR.
Hello this should now be possible in the LOB Analytics application offering.
Users can now create reports and filter data by if there was a transfer in the call or not.