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Status Implemented
Created by Guest
Created on Jun 14, 2021

Track call transfers.

Add a report metric that shows calls that were transferred from one extension to another. It helps measure the effectiveness of a well designed IVR.

  • Admin
    George Lu
    May 18, 2023

    Hello this should now be possible in the LOB Analytics application offering.

    Users can now create reports and filter data by if there was a transfer in the call or not.