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Status Under review
Created by Guest
Created on Jul 27, 2021

Whispering/Listening to Agents Calls as admin

As an admin it would be amazing to be able to listen in on agent's calls. Similar to fresahcaller and contivio!

  • Guest
    Jul 30, 2021

    You should be able to do this already if you have a way to use the phone desktop app (the icon looks like a phone handset). There is a 'heads up display' where you can click on a call to 'monitor' the conversation with whisper and barge options