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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.
Status Future consideration
Created by Guest
Created on Apr 22, 2021

User Active Time KPI

An important statistic that is unavailable to us on RingCentral is our agents' active time. We would like to compare the time an agent spends "active" or "do not disturb" (per hour, day, month, etc.)

For the time being, we are using the Audit Trail, but it takes a lot of manual effort to find the data we are looking for.

  • Admin
    Pratibha Pandit
    May 12, 2021

    Hi Sina,

    Thanks for sharing this feedback. This is a feature that is commonly asked and is on our roadmap for this year. We will communicate when we make this available.