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Status Implemented
Created by Guest
Created on Oct 5, 2021

Monthly / weekly call trends

So that the company can pin point at what time most calls are received & allocate staffing better

  • Admin
    George Lu
    Mar 1, 2022

    Dear Customers,

    Thank you for your feedback. Your need has been addressed. We are happy to inform you that with our new product, LOB Analytics. In LOB Analytics users will be able to create a trend graph denoting the hour by hour breakdown of their metrics to locate areas with the highest density of call volume.

    LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. in LOB Analytics, you can download the graphs and the data behind it as well.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials

    -RingCentral Analytics Team