RingCentral Web/Desktop App

New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option) This is making it harder for our users to "Merge' calls. Can we get the functionality added back into th...

Queue names are not displayed in the missed call history for internal numbers on the RC app. They are displayed for external numbers in the RC app, and for both internal and external numbers in the service portal and desk phone history. It would b...

Unread conversations in folders should be visible regardless if the folder is collapsed or not unless they are muted.

A Ring Central notification that is designed to pop up prominently on the screen, immediately taking priority over the other chats and glips. It also functions to simultaneously send a notification to all the phone apps. This feature is particular...

I am on the phone with Ring Central customer service right now and he is guiding me through posting this. Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not...

we need you that kindly allow the ring central app on our public IP only, so agent can't access its from outside.

Exception to dial out one specific international number without giving agents access to international calling.

Fun emoji to use to express emotion, low effort dev item

Need a feature to synchronize the status of a desk phone to the RingCentral apps. Example: If the Yealink device will be set to DND, the RingCentral apps status should change to DND as well.

I need ring central to pass the original caller id when transferring currently it passes the caller id from the agent that picked up the call meaning I can't track the calls outside of ring central.