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Play announcement "press 1" on call Queue

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment....
PCPLUS NETWORKS about 3 years ago in RingCentral Web/Desktop App 9 Needs more information

Please develop a "simple mode"

Please develop a "simple mode" for the new app with GUI very similar to the Ring Central Phone App (which is highly usable and robust). things like dialer, messages, favorites, hud need to be accessible with a single click. hotkey: please allow fo...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Needs more information

RingCentral Classic Had a Much Better Interface

Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible. In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new R...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Needs more information

Audible Chat Notification

It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
Wendy Bush almost 2 years ago in RingCentral Web/Desktop App 3 Needs more information

Make it easier for user interface, scheduled texting, mass texting

Your interface is outdated and can be used more efficiency. It's time consuming on how to create mass texts and scheduling them.
Kirsten Kuhar almost 2 years ago in RingCentral Web/Desktop App 3 Needs more information

Splitting Audio

There is no way to split audio or set up a “ride along” situation for training purposes.
Blake Abig over 1 year ago in RingCentral Web/Desktop App 1 Needs more information

Save mass text message groups

In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for gro...
Nate Bernitz almost 2 years ago in RingCentral Web/Desktop App 3 Needs more information

Fax receipt confirmation

It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.
Viva USA FAX almost 2 years ago in RingCentral Phone / RingCentral Web/Desktop App 1 Needs more information

URL Issue

I am Unable to send URL from SMS. Is there any feature that activate for this purpose.
Shane Palmer over 1 year ago in RingCentral Web/Desktop App 1 Needs more information

Add an ‘x’ to close button next to each name in Messaging

Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
Becki Strader almost 2 years ago in RingCentral Web/Desktop App 1 Needs more information