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RingCentral Web/Desktop App

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REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us ...
David Dao 6 months ago in RingCentral Phone / RingCentral Web/Desktop App 4 Implemented

Muted Conversation Improvement

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...
Nicole Campbell 7 months ago in RingCentral Web/Desktop App 0 Implemented

HUD pop out window on RingCentral app

It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the p...
Danielle Howes about 1 year ago in RingCentral Web/Desktop App 8 Implemented

Revert Option+arrow keyboard shortcut in RC App. It breaks Mac's native behavior

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac. RingCentral App introduced additional keyboard sho...
Chirag Shukla about 1 year ago in RingCentral Web/Desktop App 3 Implemented

Call queue groups should also be visible on the HUD

Call queue groups should also be visable on the hud, not just on contacts ON Service Web it is stated that ' call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
Michael De Leon about 1 year ago in RingCentral Web/Desktop App 3 Implemented

Allow the RingCentral App desktop and mobile app to function with Ring Groups

Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scena...
James Marshall SA about 1 year ago in RingCentral Mobile App / RingCentral Web/Desktop App 10 Implemented

dial pad fixed on the screen

Help the dial pad to not to pull up manually everytime to make a call
John Lachica about 1 year ago in RingCentral Web/Desktop App 1 Implemented

Past meetings to be shown on the meetings tab

It would be very useful to have the past meetings in the meetings tab to be able to locate any meetings that are required.
Guest over 1 year ago in RingCentral Video / RingCentral Web/Desktop App 3 Implemented

Keyboard shortcut to access the search bar in RingCentral App

If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.
Fredrik Eriksson over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Reassign Task to a Different Team or Group

I would like the ability to create a task and then either copy or reassign to a different team/conversation.
Holliday . over 1 year ago in RingCentral Web/Desktop App 0 Implemented