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RingCentral Web/Desktop App

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Option in the RC App setting to make the app smaller

The RC App window is too big that it uses too much space on the computer's screen. Intead of just resizing it, it is better to have an option to make the rc app smaller
Ralph Reyes about 7 hours ago in RingCentral Web/Desktop App 0 New

Provide a dialer url for new Microsoft Edge Sidebar

Microsoft Edge recently added a new sidebar feature to quickly access web pages. Having the RingCentral dialer here would be super-convenient. It's just like the extension, but much more convenient. For more information, see https://www.microsoft....
Bryan Caplovitz about 7 hours ago in RingCentral Web/Desktop App 0 New

Enabled multiple call queues to be managed on the apps

Enabled multiple call queues to be managed on the apps
Rinny Dela Cruz about 9 hours ago in RingCentral Web/Desktop App 0 New

Provide Reporting for Offline Users

Would like to have a report generated for when a user goes into "Offline" status. In the Audit Log, we are able to see if a user is in DND and when they are available, but not for when they are "Offline"
Harrison Beall 2 days ago in RingCentral Web/Desktop App 0 New

Text Notification to use a different ringer source rather than the default voice

We have customer's requesting to separate the ringer source for Text notifications giving them the capability to continue using the headset and when stepping away from desk will still hear the PC speaker ringing using a customize ringtone. This ap...
Vince Vales Jr 2 days ago in RingCentral Web/Desktop App 0 New

Remove Blocked option from dial pad when making an outbound call.

We do not want our sales agents to have the option to select Blocked on the dial pad to block their caller ID when making outbound calls.
Anthony Shade 3 days ago in RingCentral Web/Desktop App 0 New

Option automatically set agents to an inactive/busy code while on a MS-teams call or similiar

It would be very nice if there would be an option to make RC and or Max-Agent automatically set itself to "Absent" as soon as a MS-Team call is received?
Holger Haase 3 days ago in RingCentral Web/Desktop App 0 New

Add external fax # to Cover Page

Would like to be able to add an external fax# as the Return Fax# for fax Cover Pages. We use it for sending faxes ONLY.
Bay City Fax 3 days ago in RingCentral Web/Desktop App 0 New

Don't use system same output source for listening music and taking calls

The customer is requesting to be added as one of the features for the RingCentral desktop app the ability to listen to thatmusic which cannot be heard by the caller on the other line. The output source for playback and taking calls while using the...
Ronald A 4 days ago in RingCentral Web/Desktop App 0 New

Under contact in RC App, wants to have an option to select number for SMS as default

Under contact in RC App, wants to have an option to select number for SMS as defauldefault
Ralph Reyes 4 days ago in RingCentral Web/Desktop App 0 New