RingCentral Web/Desktop App

We have the opportunity to bring on an unsighted user as a receptionist and we were looking to see if there was a way to have voice commands of calls. The ability to answer, hold , transfer and conference calls specifically, by voice command and h...

Can we add this kind of feature so that we can disable the call recording when a specific person was included or added to the call an option that we can enable or disable the call recording to specific user

Hopefully, it will be added as one of the features to add the location of the number that was used to send SMS. This is available only in the mobile app. On the mobile app when you tap the number list when sending new SMS beside the number there i...

- cx wants an option in the app to only show RingCentral only contacts in MS teams integration

It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support sta...

It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.

Use headset control buttons to answer, end, and mute phone calls with blue tooth headphones. We can use the earbuds but the controls don't work and the "connect" button is gone in the new version of the app ( https://support.ringcentral.com/mvp/ph...

It would be nice to be able to flag certain calls within the app. right click and its an added option.

A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes i...

It would be nice if the application could sense that the mic was in use, to be able to automatically update the Presence to "On a call", or something similar, when on a web meeting outside of Ring. If we are on a meeting with a client, using other...