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RingCentral Web/Desktop App

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GLIP is not entirely compatible with the interpreter service

Case #15974204
Neal Prasad about 6 hours ago in RingCentral Web/Desktop App 0 Under review

HUD menu in Google Chrome Extension

We need both the Click-to-Dial functionality we get with the browser extension, but also need the HUD-Extensions in order to quickly transfer a call to an extension pinned in the HUD area of the desktop application. This is a quick 2-click way to ...
Bob MacAdam 1 day ago in RingCentral Web/Desktop App 0 Under review

Combine Meeting/Video Calendar and task calendar - integrate w/ outlook

Currently there are two calendars in the RC App, one for video meetings and the workspace calendar. There should be one calendar in the RC app that contains everything and that can be integrated with outlook as meetings and contacts are.
Anne Sullivan 13 days ago in RingCentral Web/Desktop App 0 Under review

Add Controls so Admins can control who has access to what tiles in the app

As an admin we can not currently hid the "Apps" tile. We don't allow our users to download or install applications on their own, we would like the ability to hid this. Admins should have controls on all applications to either prevent access by rol...
Anne Sullivan 13 days ago in RingCentral Web/Desktop App 0 Under review

Mass Add users to Teams

We have 200+ internal employees in RingCentral. It would be useful to have mass add functionality in the GUI for Teams/Calendars so Team admins don't have to find every single person individually. Maybe include some sorting features to narrow the ...
Cole Devitt 13 days ago in RingCentral Web/Desktop App 0 Under review

Show all Office 365 global address book addresses in the ACO, not just mailboxes

The Microsoft/Office 365 global address book consists of "mailboxes" (@domain) addresses and external address "contacts" (vendors, friends, etc...). Only the mailboxes show up in the ACO desktop and web app. For some reason the ACO isn't able to c...
Shawn Cook 13 days ago in RingCentral Web/Desktop App 0 Under review

Ability to toggle when you want to allow calls to go to your pickup group

We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inb...
Calvin Lee 14 days ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Call Waiting / Missed Calls for single agent on a Call Queue

Ideally when a customer calls, if the only agent in at that time is on another call, they would either a) be able to put the current caller on hold for a moment to take the incoming call's contact information or b) when they are finished with the ...
Ashley Galope 14 days ago in RingCentral Web/Desktop App 0 Under review

Showing available when connecting to a call

Currently when we make a call out to someone, the status shows as available until we are connected to the other person. This should show as "on a call" during this time as well. Sometimes we have receptionists looking to transfer a call and they s...
Brayden McGraw 14 days ago in RingCentral Web/Desktop App 0 Under review

DND for Invisible Status

Make it so when you go invisible, DND is enabled as well so you do not get calls. We have receptionist that sometimes leave during office hours and the DND status makes it look like they are in the office still when they are not.
Brayden McGraw 14 days ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review