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RingCentral Web/Desktop App

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Play announcement "press 1" on call Queue

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment....
PCPLUS NETWORKS about 2 years ago in RingCentral Web/Desktop App 5 Needs more information

Audible Chat Notification

It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
Wendy Bush 10 months ago in RingCentral Web/Desktop App 2 Needs more information

Make it easier for user interface, scheduled texting, mass texting

Your interface is outdated and can be used more efficiency. It's time consuming on how to create mass texts and scheduling them.
Kirsten Kuhar 10 months ago in RingCentral Web/Desktop App 3 Needs more information

Splitting Audio

There is no way to split audio or set up a “ride along” situation for training purposes.
Blake Abig 8 months ago in RingCentral Web/Desktop App 1 Needs more information

Save mass text message groups

In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for gro...
Nate Bernitz 10 months ago in RingCentral Web/Desktop App 3 Needs more information

Fax receipt confirmation

It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.
Viva USA FAX 10 months ago in RingCentral Phone / RingCentral Web/Desktop App 1 Needs more information

Add an ‘x’ to close button next to each name in Messaging

Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
Becki Strader 10 months ago in RingCentral Web/Desktop App 1 Needs more information

Disable internal calls for some users

I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
Luke Schulta 11 months ago in RingCentral Web/Desktop App 3 Needs more information

Allow guests the ability to initiate video call

There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.
Kate Hamamoto 7 months ago in RingCentral Web/Desktop App 1 Needs more information

URL Issue

I am Unable to send URL from SMS. Is there any feature that activate for this purpose.
Shane Palmer 9 months ago in RingCentral Web/Desktop App 1 Needs more information