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RingCentral Web/Desktop App

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Use the app in conjunction with a physical phone

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...
Kimberly Colucci-Nyari 3 months ago in RingCentral Phone / RingCentral Web/Desktop App 7 Under review

Make MVP chat logs easier to read

When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.
Amanda RingCentral 15 days ago in RingCentral Web/Desktop App 1 Under review

The ability to add contacts to an existing text conversation. Currently this ability is not available.

The ability to add contacts to an existing text conversation. Currently this ability is not available.
Steven RLM - Denver 2 days ago in RingCentral Web/Desktop App 0 Under review

Search bar for text messages

I would love to see a search bar for texts so I can search for the last time I texted someone. I do a lot of group texts, so I cannot just pull up the individual contact to see the history. I would love to be able to search for all the group texts...
Christy Slater 2 days ago in RingCentral Web/Desktop App 0 Under review

API to allow flow of MS Teams messages and video meetings to and from RC app

Would allow a quick and easy integration to RC app from MS Teams, in addition to allowing a mixed usage of applications (per user preference) in a single organization.
Tim Cunningham 3 days ago in RingCentral Web/Desktop App 0 Under review

Admin have ability to monitor all employee chats live

As admin we can monitor calls easily, but there is no way to monitor chats between employees or in teams you are not a member of. You should be able to monitor chats the same way you can monitor calls. An admin should also be able to delete teams ...
Ron Ganus 5 days ago in RingCentral Web/Desktop App 0 Under review

Search Contacts by Nickname, Custom ID or Practically Any Field

Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (e...
Raihan Rahman about 1 month ago in RingCentral Web/Desktop App 2 Under review

Reverse the order of PERLs vs ERLs shown in the RC App dialog

When changing an emergency address with the RC Desktop application a dialog is shown with current Company ERLs and personal PERLs. Presently the Company ERLs are shown first followed by the PERLs. With hybrid work commonplace these days users ofte...
Dean Eckstrom 29 days ago in RingCentral Web/Desktop App 0 Under review

Add time stamps to emojis / reactions to messages

We commonly have team members use emoji's react to posts. When performing investigations we have found there does not seems to be a way to see a time stamp of when the user reacted with an emoji to a post and we can only see the date/timestamp of ...
Derek Cotton 26 days ago in RingCentral Web/Desktop App 0 Under review

Voicemail should not be sent/saved if no key was pressed to reduce spam voicemails.

The customer is getting spam voicemails. These are 20 sec of silence voice messages. If the spam calls cannot be blocked, there should be no way for spam call to leave and send voicemail.
Ely Smith 15 days ago in RingCentral Web/Desktop App 0 Under review