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We have several numbers coming from the same fraudulent company claiming they are calling from the MTA to be able to talk to our CEO and get us to pay them money that they aren't even owned. We have never heard of nor worked with them - their numb...
Steven Treglia about 18 hours ago in RingCentral Phone 0 New

DND Presence Display On Sidecar

When a user turns on their DND status, it should reflect the DND or busy status (red) on the sidecar. Currently, the only way to know if someone has DND on is by calling them and being sent to voicemail. It would be great if they would be displaye...
Daniel Titkov about 23 hours ago in RingCentral Phone 0 New

Remove ability for users to block their caller ID and limit My Caller ID options

I am from a legal and collections agency where we need to follow Truth In Caller ID Act (47 U.S. C. § 227(e) which states (1) IN GENERAL.—It shall be unlawful for any person within the United States, in connection with any telecommuni-cations serv...
Donna Morell 5 days ago in RingCentral Phone 0 New

Ability to customize Missed calls Email notifications

Hi It could be very usefull to be able to customize the Email Notification. Making it more corporate, adding company logo, custom text and even customize the sending email address. The best will be the ability of sync the caller's information to o...
Vincent Bonnamy 5 days ago in RingCentral Phone 0 New


There needs to be a date & time stamp on the Ring Central Call Log IN THE PHONE TAB. . it shows how long the call was - but there is no date or time of the call listed on the call page .
Jennifer Carver 6 days ago in RingCentral Phone 0 New

In a contact file add field for links add field for notes and add field to upload files as well as allowing calls to be transcribed

Adding a field for notes allows us to personalize the interaction with the client by allowing us the opportunity to recall key points of previous conversations. Putting their social and attaching files another key aspect allowing RingCentral to be...
Jacqui Dean 6 days ago in RingCentral Phone 0 New

Call waiting / Busy

A forwarding under "If no one answers" does not work, but you get a busy signal. SHOULD: busy forward "If I'm already on the phone, please forward it" busy forward internal busy forward external
Peter Wenger 6 days ago in RingCentral Phone 0 New

Show forwarded destination for internal calls

Use case for an internal call: A calls B. B has initiated a call forwarding to C. A wants to see on the display that the call from B has been redirected to C.
Peter Wenger 6 days ago in RingCentral Phone 0 New

Telephone 2FA at Apple can be used for queues

For Apple users, an Apple call for "two-factor authentication" is not signaled by a ring on a group number (+49xxxxxx). Only one entry appears as missed calls in the journal. The calls via the group are currently not reaching users and are disapp...
Peter Wenger 6 days ago in RingCentral Phone 0 New

Answer and Transfer with Keyboard Only

Please add a way to answer a call and transfer it with the keyboard only. Currently I can answer a call and start a transfer, but I have to either use the mouse or press the tab key a bunch to select blind or attended transfer. Receptionists want ...
Matt Bray 6 days ago in RingCentral Phone 0 New