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RingCentral Phone

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Add a wait time for call queues between 1 minute and 30 seconds

We have out main call queue going between only two people. Not having any options between 1 minute of wait time and 30 seconds has caused us and our customers some issues. When the phone rings for 1 minute our customers believe that there is an is...
Logan Bierman about 18 hours ago in RingCentral Phone 0 Under review

Process Voicemail Through Desktop Phones

I bought a phone system with local voicemail capabilities. I want all voicemails to go through the phones in the office, rather than through spectrum. Is there any way to set this up and disable voicemail but allow it to go through the system in m...
TYLOR PRITCHARD about 19 hours ago in RingCentral Phone 0 Under review

I want to remove entering a password everytime I listen to a voicemail please.

we have multiple company names due to marketing purposes it's annoying having to enter a password for each company every single time i listen to a voicemail
Tile & Stone Care 2 days ago in RingCentral Phone 0 Under review

Enable customers to save their spot in the Queue to have a rep call them back.

Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.
Amos Stoltzfus Jr 6 days ago in RingCentral Phone 0 Under review

Get notified when a user disables their call queue.

When a user turns off the Que, the manager will receive an alert.
Brian Oliver 10 days ago in RingCentral Phone 0 Under review

Ability to Park or Hold a conference Call, and leave all other parties connected, and not be on hold.

Party initiating the conference call,may at time need to answer another call, or whatever would cause them to need to leave the call momentarily and be able to return to it. Likewise, If other parties hangup, the conference call would be dropped f...
Aaron Mills 13 days ago in RingCentral Phone 0 Under review

Block SPAM Faxes using OCR and User defined Phrases

It would be great if RingCentral could perform an OCR on incoming faxes and check them against a list of phrases. If the Fax contains a user defined phrase just quietly move it to a spam folder and not notify anyone. Even better would be the capab...
Stephen Weiss 14 days ago in RingCentral Phone 0 Under review

Please add a beep tone to our phones when you are on the phone and another call is coming in.

Please add a beep tone to our phones when you are on the phone and another call is coming in.
Jan Kapenga 14 days ago in RingCentral Phone 0 Under review

Ability to use distribution list to fax to multiple recipients.

CASE: User has a schedule that needs to be faxes out to 7 different external businesses weekly. Currently their workflow is hampered by having to type out the email format [fax number]@rcfax.com seven different times. User would like to be able to...
SJA Support 15 days ago in RingCentral Phone 0 Under review

Only allow access to Call recordings to Users who are in the call

If a call is intercepted then the person who intercepts can not listen to the call recording. However the person assigned to the original extension can listen to the call even though they didn't pick it up. So User 1111 calls Users 2222 but the ar...
Dave Marshall 15 days ago in RingCentral Phone 0 Under review