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Show Presence as Not Available once call is initiated instead of waiting for call to connect

At the moment, if a user picks up their phone to dial a call, either from the desktop application or desk phone, they still show as available until that call connects. It would be most helpful if they showed as Not Available once the call was init...
Kiley Loveall about 4 hours ago in RingCentral Phone 0 New

Share Business Contact Profile with a One Contact

Share Business Contact Profile with a One Contact
Steve Routszong about 4 hours ago in RingCentral Phone 0 New

Make a Swap Users function

In our agency, some extensions are really tied to the program role, not the user. For example, our front desk staff. If a person who was in the role of our front desk support moved to a new job in the agency, they would not be keeping their extens...
Paul Dobbs about 11 hours ago in RingCentral Phone 0 New

Outbound Caller Name not updated with TMobile

While making outbound calls, my business name doesn't show up in the caller ID. It shows another place of business's name that isn't even in business anymore. How can this be resolved?
Missy Krippel 1 day ago in RingCentral Phone 0 New

Better fax failure messages and admin tracking dashboard

Our company works with fairly large files (5-30 pages long) that must be sent to different organizations exclusively by fax. We understand that the organizations that must receive these files also serve other companies in the country so our faxes ...
Dan Herrera 1 day ago in RingCentral Phone 0 New

Auto answer for agents when the call homes automatically delivered to the first avialable agent.

Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.
Benny Vasquez 4 days ago in RingCentral Phone 0 New

Auto Reply for Sent Fax Confirmations

Allow for either an automatic fax reply to be sent as confirmation for a received fax, or allow for the option of sending a fax received confirmation directly from the message email where the documents are downloaded.
Provider Relations Fax Gateway-Networks 4 days ago in RingCentral Phone 0 New

[Call Queue] More Roles with Granularity

Would be great to get more roles on giving access to Call Queues options. Actually, only 3 (Messages / Full Access / Member management). Call History is only available for the Full Access role, giving also Configuration access. A new role, for "Me...
Corentin LAUNAY 5 days ago in RingCentral Phone 0 New

Forward a voicemail to another extension

Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the v...
John Anderson 5 days ago in RingCentral Phone 0 Planned

Custom messaging with hold music

Custom messages should be able to be placed intermittently with hold music - otherwise recorded messages just play on a loop frustrating those on hold.
Heather Pauquette 5 days ago in RingCentral Phone 0 New