Skip to Main Content
Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Phone

Showing 93

Integration with the FreshWorks suite such as FreshService, FreshSales or FreshDesk

Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.
Martin ODonnell 12 months ago in RingCentral Phone 1 Future consideration

Integration Ringcentral in myfactory Businessworld

myfactory is a webbased german CRM/ERP System which has no Phone integration. For CRM it is very important to know how often a call eas ignored or which was talked with the customer
Axel Langer over 1 year ago in RingCentral Phone 1 Future consideration

CapsuleCRM integration

all other CRM seem to be available, why not CapsuleCRM
Website Haycock over 1 year ago in RingCentral Phone 1 Future consideration

Imprivata

Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC ...
David Shumard over 1 year ago in RingCentral Phone 1 Future consideration

In Call Queue Press 1 to Leave a Voicemail

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
Guest almost 3 years ago in RingCentral Phone 2 Future consideration

Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.
Guest about 3 years ago in RingCentral Phone 6 Future consideration

Rejecting Call Queues, send to VM

We have a few users. We offer the option for callers to press 1 to call everyone simultaneously so that the first available user can get the call. If any individual user rejects a call in the queue, RingCentral waits five seconds and then rings th...
Gregory Hitzel about 3 years ago in RingCentral Phone 19 Future consideration

Call queue caller call back feature

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
Guest about 3 years ago in RingCentral Phone 13 Future consideration

Send Text to RingCentral Number through Email

Most carriers I have worked with have the ability to send text messages to a phone number by sending an email. According to RC support this feature is not currently available. Would be a nice addition, especially for developers. Examples: ########...
Erik Jacobsen about 3 years ago in RingCentral Phone 9 Future consideration

Allow Call Queue members to change queue status for desktop app

We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop ...
Guest about 3 years ago in RingCentral Phone 1 Future consideration