RingCentral Analytics

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...

Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.

SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...

Please allow admin to access every extensions text messages AND voice mail. There is no expectation of privacy so there's no reason we shouldn't be able to view our team's text messages. This would have especially helped us right now because a for...

We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.

Allow Queue Managers to Log Users in\out of a queue.

Hello, It would be helpful in a sales based business to see details for each user. It would be very helpful to be able to see each use text message log (phone # or name), quanity (total number of texts), when (searchable via date range), from what...

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.