RingCentral Analytics

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.

It would be great to have custom dashboards so that we can have a User Group manager see analytics of just the users within his group

In analytics, the ability to track the versions of the apps being uses, as well as the type (i.e. RC Phone, Meetings, RC apps). This will help with troubleshooting.

We would like real-time updates to analytics, or at least faster updates like every 5-10 minutes. We need to see when we have missed/abandoned calls so we can return them faster.

How are the SLA calculated - can we set our preferences.

make the analytic report of inbound/outbound report live no delay time