RingCentral Analytics

I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.

Cant achieve to calculate correctly the average speed for a user to answer a call

Stop limiting data to last 6 months. Be sure users or queues can be queried, all KPIs and selectable, csv export format.

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting

After setting up a subscription, I would like to see what I will get in the e-mail to know if the report will be exactly what I need or if I need to make changes. Right now I have to wait for the first e-mail to see what files look like.

There is no option to see stats for Message-Only extensions on a signle dashboard

I have a customer that is currently using Performance reports to get user specific data for users assigned to a user group. They use this as a filter because the list of user changes frequently. They did not want to have to go into each report and...

Add ability to compare two time periods, eg current month vs last month, or last 90 days vs prior 90 days

. Ability to report on Message only and Announcement only Extns - This would be useful to run reports to see how many times customers rang in and selected these options.

PDF for easy reading and better formatting. Improve excel formatting on subscribe reports. Its not easy to see all the data at once, going down the column one by one.