Can you add avg. handle time and avg. speed of answer to LOB Analytics?
I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.
Send report e-mail immediately button or view report immediately button
After setting up a subscription, I would like to see what I will get in the e-mail to know if the report will be exactly what I need or if I need to make changes. Right now I have to wait for the first e-mail to see what files look like.
Ability for Table Row filter to dynamically list user when selecting user group
I have a customer that is currently using Performance reports to get user specific data for users assigned to a user group. They use this as a filter because the list of user changes frequently. They did not want to have to go into each report and...