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Allow custom work week in LOB Analytics

I have a retail customer whose work week is Sunday to Saturday and wants a weekly report to reflect this. Last 7 days to date only works if you manually do it on the day in question, they need a report subscription that allows a weekly report Sund...
Maintel Support 2 months ago in RingCentral Analytics 0 Under review

Tracking lost inbound calls

We lose some inbounds calls because our IVR may not provide the correct option for the caller. Example: directory choosing by name, requires 3 letter names. We have some two letter names. Can't figure out how to offer "enter extension number" opti...
Ed Vogt 3 months ago in RingCentral Analytics 0 Under review

Abandonment Rate Definition Alteration

As required for accreditation, I would like the ability to include only true abandoned calls in calculations. For example, a caller hangs up prior to the staff answering or a call goes to voicemail before a person has the opportunity to answer wou...
Ashley Smith 3 months ago in RingCentral Analytics 0 Under review

Holiday exclusion for call reporting

Would like the ability to exclude holidays from call reports.
Ashley Smith 3 months ago in RingCentral Analytics 0 Under review

Live Training on Analytics

A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this
April Rosado 3 months ago in RingCentral Analytics 0 Under review

Remove users from report

Add the function to exclude users the same as e can exclude call queues now.
Guest 3 months ago in RingCentral Analytics 0 Under review

Add total call

Add total calls inbound + Outbound.
Guest 3 months ago in RingCentral Analytics 1 Under review

Sort Performance Call Log Report by Users Extension

We need to be able sort the call log report by the users extension. RIght now we can sort by "from", "length", "start time" and "direction". When creating a departmental call log report with multiple users being able to sorrt by the extension make...
Joe Liberti 3 months ago in RingCentral Analytics 0 Under review

Time out-of-queue not in a call

Users trying to build KPIs against time users are logged out of the queue and not in a call vs other performance metrics would benefit from being able to see time away from the phones without having to resort to third party paid integrations.
Jacob McClelland 3 months ago in RingCentral Analytics 0 Under review

Call Response

Can you amend the type of call responses to drill down further on outbound calling.
Guest 3 months ago in RingCentral Analytics 0 Under review