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RingCentral Analytics

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Increase length of time reports are saved

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
Angela Zipperer 2 months ago in RingCentral Analytics 0 Under review

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 4 months ago in RingCentral Admin Portal / RingCentral Analytics 2 Under review

Performance report for 12 months (YTD)

Hello Ringcentral Team, we would like to submit a request to implement a report on calls received YTD. This data is crucial for our call center. Thank you!
Olivia Richards 3 months ago in RingCentral Analytics 0 Under review

Create reporting that provides agent status data.

In order to more effectively manage our call center environment, we could really use some reporting metrics on agent status data. For example, how long are agents logged in and available in the phone queues. Actual call data metrics are already av...
John Hughes about 2 months ago in RingCentral Analytics 0 Under review

Nice in Contact Call Analytics

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...
Richard Valenta 7 months ago in RingCentral Analytics 0 Under review

Call logs to multiple email addresses

Currently, under analytics, we can only send reports to 1 email address. It would be very useful for myself, as the Information Systems Director and my IT Manager to both be able to receive those reports.
Aaron Gray 2 months ago in RingCentral Analytics 0 Under review

Ability to Download Qos Reports

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.
Rich Salazar over 1 year ago in RingCentral Analytics 4 Under review

Analytics, average number of calls during a period (not just a day)

I need to know our busiest hours during a specific period (e.g., the past two months). Currently, you have this report by day; however, our volume of calls varies. Also, it should show the cumulative in each hour, so I can know what percentage of ...
José De La Cruz about 1 month ago in RingCentral Analytics 0 Under review

User Status on Exported Performance Reports

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...
Aaron Evans about 1 month ago in RingCentral Analytics 0 Under review

RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the...
Wickes Building Supplies Ltd 7 months ago in RingCentral Analytics 1 Under review