RingCentral Analytics

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.

We want to know that our sales staff are answering the phone quickly. It would be great to track this.

Would be great to have a live call queue so we can see howmany people are calling and howmany people are waiting in the queue for our suicide prevention line.

Currently we are only able to send out daily reports everyday. Can you please set it where we can just send it out Monday - Friday?

When running the LOA Analytics report for a date range can we have the option to have the numbers by day as well as all combined.

there shoudl be a place where you can see the number of calls on queue and number agents on calls

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

Let agents see if there are others in their queue waiting to take calls so they can self-manage breaks and ensure coverage of calls.

It would benefit companies to see when and how many calls are not being answered