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RingCentral Analytics

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Allow Super Admin Users to Manage What Counts as an Abandoned Call

Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" ...
Michael Tripodo over 3 years ago in RingCentral Analytics 6 Implemented

Track call transfers.

Add a report metric that shows calls that were transferred from one extension to another. It helps measure the effectiveness of a well designed IVR.
Guest over 2 years ago in RingCentral Analytics 1 Implemented

Report to show busiest times of month

A report that shows days of the week and hours of the day so you can plan for staff during the busiest times of the week/month/year.
Guest over 2 years ago in RingCentral Analytics 3 Implemented

Share dashboard with specific users only

Presently I can only make my dashboard private or public. However I would like to be able to just share my dashboard with specific individuals only in order to ensure certain information remains private to specific areas of the business.
Fraz Hamid over 2 years ago in RingCentral Analytics 0 Implemented

Need the option to exclude abandon calls and voicemails that come in after business hours from reporting

I currently have to manually track this call volume. Would like the option to exclude Abandon Calls and Voicemails that come in when we are closed as they make the abandon rate appear much higher than it is.
Guest over 2 years ago in RingCentral Analytics 1 Implemented

Select individual days for scheduled reports

I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!
Cameron Hellmuth 11 months ago in RingCentral Analytics 2 Implemented

Dashboard daily report

The ability to have users subscribe to a dashboard. Meaning that it can be sent out to users via email at a selected time. For example the end of each day.
Guest almost 2 years ago in RingCentral Analytics 4 Implemented

Ability to subscribe to LOB Analytics Reports

Would be great if we can subscribe to reports created in the Line Of Business Analytics Reports.
Ty Stephens almost 2 years ago in RingCentral Analytics 3 Implemented

Monthly / weekly call trends

So that the company can pin point at what time most calls are received & allocate staffing better
Guest over 2 years ago in RingCentral Analytics 1 Implemented

Add KPI for "Not connected" call length - Performance reports

We are needing a KPI in performance reports that show the total time spent on "not connected" calls. This is for when the sales user is calling but the customer does not answer - this time needs to be allocated towards their total time spent on ca...
Stephanie Rensburg 10 months ago in RingCentral Analytics 2 Implemented