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Developer Platform and APIs

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A Site's Custom Answering Rule should have the option to route calls to an External Number

Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.
Rachel Brefo-Burroughs 1 day ago in Developer Platform and APIs 0 Under review

Add field to ticket/portal showing current level of Escalation.

Tracking Ticket Progress and Status to keep customer satisfaction.
CDW Admin 1 day ago in Developer Platform and APIs 0 Under review

Create a custom answering rule on Mobile APP

Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.
Joseph Gorospe 3 days ago in Developer Platform and APIs 0 Under review

API for managing cost center in RC

API to manage cost center in Ring central.
thanya c 22 days ago in Developer Platform and APIs 0 Under review

have the capability of choosing less Play announcement for IVR

We would like to have the capability of choosing the set-up best for our company needs. At this moment, the only option we have for If caller enters no action after the prompt played 3 times is predefined by RC system. I would like to have the cap...
Angeline Modrigo 23 days ago in Developer Platform and APIs 0 Under review

Add Inbound/Outbound event filter to the instant message event

The instant message event currently delivers a payload for new inbound messages that include the message details, meaning an additional api call to retrieve the message details is not necessary, unlike the message event. It would be useful to be a...
Thomas Janicik about 1 month ago in Developer Platform and APIs 0 Under review

Add fillable line in Fax menu for person's name to auto-populate in Cover Page

So far there is only the option to add phone number in the To: section of a fax. Make a fillable line to add the recipient's full name that would auto-populate in the cover page. It would be more efficient compared to making a custom cover page. T...
Nikki Smith about 1 month ago in Developer Platform and APIs 0 Under review

Report for active users in Contact Center

It would be extremely useful to have a report in CC where we can export a list of active users, being able to choose a date range.
Remo Romano about 2 months ago in Developer Platform and APIs 0 Under review

Option to activate the text tool when the user is set up a new line.

It would be useful if you give the option to activate the text tool when the line is being activated, so the user who wants to use this tool can use it as soon as the line is activated, and thus avoid the user having to contact support to activate...
Andy Cole about 2 months ago in Developer Platform and APIs 0 Under review

Live notification via Webhooks of Individual Call Queue Member Status Change

Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation. However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will...
Rito Salomone about 2 months ago in Developer Platform and APIs 0 Under review