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Developer Platform and APIs

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A webhook for when a change in emergency location has been detected.

In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens inst...
David Stearns about 10 hours ago in Developer Platform and APIs 0 New

Public RingCentral Video API

Vote for this idea to join the waiting list for access to the upcoming RingCentral Video API. This idea pertains to making available to developers and partners a public RingCentral Video API that would contain the following features: Ability to cr...
Byrne Reese over 1 year ago in Developer Platform and APIs / RingCentral Video 1 Future consideration

Cross Reference Call ID in Agent State History Reporting API

When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Re...
Seymour Liao 4 months ago in Developer Platform and APIs 0 Under review

Get pickup members of a call queue via API

If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a ...
Byrne Reese 3 months ago in Developer Platform and APIs 0 Under review

show current call in ALL Calls log when you call them, currently is after the call.

It would allow you to text the person you are on a call with without going back out of the app.
Daniel McClure 25 days ago in Developer Platform and APIs 0 Under review

Setting to allow Dial Pad to remain on top of other open screens.

I run multiple screens with multiple applications running. When the Dial Pad is hidden under other screens, it is too clumsy to have to navigate back to the Ring Central app and open it back up.
Alex Conforti about 2 months ago in Developer Platform and APIs 1 Under review

QR Code authenticator app

In the past few years the security community has stated that two-factor-autentication via SMS and phone call, are no longer secure and can easily be intercepted. Scanning a QR Code and usin a rotating 6 digit code that changes every 30 seconds sho...
Trevor Harrison 2 months ago in Developer Platform and APIs 0 Under review

RedTail Integration independent of Browser

RedTail integration should not be limited by the web browser. Currently, RingCentral can only integrate using Google's Chrome browser. This is unacceptable and non-standard for the financial services industry (which widely uses RedTail). In fact, ...
Sean Joyce about 1 month ago in Developer Platform and APIs 0 Under review

ACO HUD to show transferred call

Hi, this idea came from one of my clients: For the HUD to show the inbound caller even when transferred to another extension. "The HUD provides an overview of what other users in the organisation are currently doing. In the situation where I might...
Gian Santos about 1 month ago in Developer Platform and APIs 0 Under review

Tiered Ring Groups - Call Queues

Our previous PBX allowed tiered ring groups for call queues to help with overflow and temporary unavailability. Primary members could be added to any or all tiers for continuous ringing at their extensions. The intent is to have primary members an...
Lenny Spingola 3 months ago in Developer Platform and APIs 0 Under review