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Rate Center Changes

It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just hap...
Brian Miller 8 days ago in RingCentral Admin Portal 0 New

Have Web portal and App display company name if no specific person is listed for contact

For the Web app/portal as well as the admin portal, If a specific persons information is not entered the contact will just display the phone number. Unlike how in the older RC phone app, where if the Company name is entered and no specific person,...
David-Jay Yamaguchi about 13 hours ago in RingCentral Admin Portal 0 New

Answer your support line

Waited 25 minutes to get someone to answer the phone. Tried to open a support case, but the chat script was incorrect. Told me to click on something that wasn't there
Michael Ganley about 16 hours ago in RingCentral Admin Portal 0 New

Allow a group manager to view all call logs for his group - fix call log filtering

Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are sele...
Kristina Tothova 1 day ago in RingCentral Admin Portal 0 New

full list of your users that includes all options their included licensing which is missing..

Product Area: Description: Company: MH Sub I, LLC UID: 755877020 Call-ID: 427328321159 Name: Mirza, Aurangzeb Contact #: (212) 624-3777 Extension: 45203 Email: amirza@webmd.net Issue: needing list of user, their DL's and licensing
Mirza, Aurangzeb 2 days ago in RingCentral Admin Portal 0 New

Call Log to only display calls for sites assigned to Admins - and not all Company Calls

Admin Cortenay Colling would like Admin portal Call log, to display calls for her sites only - and not All calls arriving to Company. Per Admin she had this future in the past - but is no longer present
Joni Test Extension 4 days ago in RingCentral Admin Portal 0 New

Allow caller to leave voicemail or choose to have a text back to start text communication

Other companies have an option of choosing a text back rather than leave a voicemail, I see this was brought up by other people, will it be rolled out soon? Would rather not have to change providers, but the world is changing to text and we have t...
Robert Thyr 4 days ago in RingCentral Admin Portal 0 New

Extension only people to disable call button

I would like the option as the admin to disable the call button and all call options so stop accidental calls from happening. Then extra charges will not happen for non phone number users. The extension users can use the video calls within the tea...
Sylvester Leach 4 days ago in RingCentral Admin Portal 0 New

Please fix audit filters so they work

When you filter in the audit table for "Disabled" you also get the "Enables" This is not operating as intended so it is considered broken. The current solution is to download the list into Excel then further filter out the Enables. ???
Donald Prescott 4 days ago in RingCentral Admin Portal 0 New

add a delegator role

I'd like a delegator role to be made for people who set up a lot of meetings company wide. such as HR and recruiters. the role would just automatically add the user as a delegate for every employee of the company, or for specific branches like the...
Ian Doyle 4 days ago in RingCentral Admin Portal 0 New