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RingCentral Admin Portal

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Support for Mitel Key Template Layouts

Mitel 6930 IP - We received several 6930 when migrating from Mitel that we were told were 100% compatible with all Ring Central Features. We provisioned them using the MAC Address originally and had Key Template Layouts setup for these phones. As ...
Matt Bessette about 14 hours ago in RingCentral Admin Portal 0 New

Multiple call handling as call queue member

It would be beneficial to many of our customers if call queue agents have the ability to answer multiple incoming calls. If needed, they want to be able to put a queue call on hold and then answer an incoming queue call.
Melissa Milewski about 17 hours ago in RingCentral Admin Portal 0 Under review

Block spam SMS to main number

It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.
Tonja Rector about 17 hours ago in RingCentral Admin Portal 0 New

Add announcement option on call queues

there should be an option to announce incoming queue name, not just display, press 1 to accept. that way, the member knows how to answer if he/she is in various queues...
HOME MEDIA TECH 2 days ago in RingCentral Admin Portal 0 Under review

Cost Centers Improvement

Ιn the cost center manager center, when someone presses on the parent cost center to be able to see an overview of the total users and the sum amounts of the cost centers directly assigned to the parent cost center.
Asimina Georgakopoulou 5 days ago in RingCentral Admin Portal 0 Under review

Calls are being recorded message should come after personal greeting.

When callers call in they currently hear "Call are being recorded" then "Thank you for calling XXX department, please hold." but we would like them to hear our company greeting first followed by "calls are being recorded". We fear that when they h...
Bailey Hale 6 days ago in RingCentral Admin Portal 0 Under review

Simultaneous Ring for Failover Groups

Per the description, it seems odd that the option to have Simultaneous ring is not available for a call queue when adding a fail over group. For contractual SLA's on call answering, having anything other than Simultaneous pushing the call beyond t...
Mike McCafferty 6 days ago in RingCentral Admin Portal 0 Under review

Description Field In Templates

When creating User Template, each can have a different settings for individuals within the same department, the name given to the Template can only be a certain length of character because the window you receive when clicking a template cannot be ...
Mike McCafferty 6 days ago in RingCentral Admin Portal 0 Under review

Requested versus Confirmed port date

The portal shows "Requested port date" in the portal, but does not update if the requested port date is changed. For example, if a port date was requested for December 3rd, but the port date needed to be moved to December 16th, the "Requested port...
Melissa Milewski 7 days ago in RingCentral Admin Portal 0 Under review

Paying the bill.

It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.
Robert Sarnie 9 days ago in RingCentral Admin Portal 0 Under review