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RingCentral Admin Portal

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Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added

It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need...
Elizabeth Witte about 1 month ago in RingCentral Admin Portal 3 Already exists

Remove the intro/greeting and hold music when a caller calls a direct line

Right now, when soemone calls our main line or one of our direct lines, we are required to upload a 'greeting' or 'intro' before the line starts to ring. This is great for our main line, however, we think that there should be an option to remove i...
Alex Ihrke about 1 month ago in RingCentral Admin Portal 1 Already exists

Multiple call by Name Directories for each sites

We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.
Fairoz Shaik about 1 month ago in RingCentral Admin Portal 1 Already exists

Add a phone when creating a new user

Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient
Joseph Williams 4 months ago in RingCentral Admin Portal 1 Already exists

Service Status Alerts Subscription

Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.
Nestor Guzman Monroy 7 months ago in RingCentral Admin Portal 1 Already exists

Make things easier to find

I have been trying for over 15 minutes to find where I can add an extr extension (one without a device). I give up, I waste so much time trying to find things that should be simple to do and find.
Richard Voss 8 months ago in RingCentral Admin Portal 2 Already exists

Real Time Monitoring for All Calls

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
Susan Pieroni 9 months ago in RingCentral Admin Portal 2 Already exists

Deactivate fax

Have an option to deactivate fax for users account
John Lachica 11 months ago in RingCentral Admin Portal 4 Already exists

The capability to move a call queue member from Unavailable to Available.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.
James Shaw 11 months ago in RingCentral Admin Portal 1 Already exists

Call queue forwarding

Forward call queue calls if not answered to another call queue.
Anthony Jabal about 1 year ago in RingCentral Admin Portal 1 Already exists