RingCentral Admin Portal

Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.

We need the ability to create an automated SMS log report to be sent out every 30 days.

Looking for option in creating grouped contacts more than 50 entries. We would like to have the option to select entries up to 100, 200 or 500 entries. As of the moment its limited to 50 entries only.

When answering calls using MS teams app, it should show the caller ID and call queue name

The customer wanted to upload a CSV file with phone numbers for Multi-Site. They wanted it to be done automatically so they don't have to add the multi-sites with numbers manually.

Requesting an option to delete a line key os user on presence This is convenient if the user(s) is designated to receive inbound calls only.

Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report

Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.

Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones to optimize phones for Sales Team. I have 12 lines on desktop phone. I'm stuck with either all 12 being primary line or if ...

You destroyed call handing and management with the latest changes. Takes too long to find what selection you need to make a change. Previously, to change the number of rings, forward to another extension or phone, you could make the change in thre...