RingCentral Admin Portal

Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage qu...

- cx ask if there is a way to turn off monthly ACR notification - cx also wants to change the text in that email to not make it seem like it was just turned on? the wording is very poor

Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

their account is campaign and brand registered their numbers are all linked to the campaign but they are still getting voicemails about incomplete registration

retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years

I am requesting that we add a second round-robin that rings members in a randomized order. We use round robin call queues for incoming sales calls. However, the longest idle approach simply rewards the laziest sales person. Ringing the sales peopl...

When there are updates in a template, it looks like we need to reapply the template to a respective group/individual. Is there a way to automatically apply the updated template to users?

When allow only SSO Login is turned on, an admin with the ROLE auth is able to turn the SSO switch off inside an account and add emails outside the SSO domain. Ultimately it allows an admin to create users outside of the domain. This should not be...

It is useful when using InContact to be able to download the Meeting-ID as part of the bulk user download. This allows bulk upload into InContact for Meeting-ID Please add a new column to the bulk user download for Meeting-ID

Submitting on behalf of a customer. A client would like to only allow users to call specific numbers that they assign, meaning if the numbers that they dial are not in the list of assigned numbers, it shall not go through or it should be restricte...