RingCentral Admin Portal

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...

We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breads the SSO login. It would be global, not just US.

Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.

We need the ability to create an automated SMS log report to be sent out every 30 days.

Looking for option in creating grouped contacts more than 50 entries. We would like to have the option to select entries up to 100, 200 or 500 entries. As of the moment its limited to 50 entries only.

When answering calls using MS teams app, it should show the caller ID and call queue name

The customer wanted to upload a CSV file with phone numbers for Multi-Site. They wanted it to be done automatically so they don't have to add the multi-sites with numbers manually.

Requesting an option to delete a line key os user on presence This is convenient if the user(s) is designated to receive inbound calls only.

Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report

The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consu...