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RingCentral Admin Portal

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Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added

It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need...
Elizabeth Witte about 1 month ago in RingCentral Admin Portal 3 Already exists

Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers...
Guest almost 2 years ago in RingCentral Admin Portal 7 Already exists

Remove the intro/greeting and hold music when a caller calls a direct line

Right now, when soemone calls our main line or one of our direct lines, we are required to upload a 'greeting' or 'intro' before the line starts to ring. This is great for our main line, however, we think that there should be an option to remove i...
Alex Ihrke about 1 month ago in RingCentral Admin Portal 1 Already exists

Multiple call by Name Directories for each sites

We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.
Fairoz Shaik about 1 month ago in RingCentral Admin Portal 1 Already exists

Deactivate fax

Have an option to deactivate fax for users account
John Lachica 11 months ago in RingCentral Admin Portal 4 Already exists

Provide a configuration of two lines option for Polycom Phones.

Currently Polycom phones that are not setup for Presence monitoring propagate the user's extension on all lines. This eliminates the speed dial capability using favorites keys. Since RingCentral only uses two lines, change the Polycom config for t...
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Service Status Alerts Subscription

Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.
Nestor Guzman Monroy 6 months ago in RingCentral Admin Portal 1 Already exists

Data retention for sent fax items for more than 30 days.

Data retention for sent fax items for more than 30 days.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Add a phone when creating a new user

Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient
Joseph Williams 4 months ago in RingCentral Admin Portal 1 Already exists

I need to change my default to UK calendar settings eg in UK today is 6/8/21 not 8/6/21

It is confusing having American settings.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists