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RingCentral Admin Portal

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Configuring Dial-By-Name Directory Extensions at the Site Level

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...
Michael Scott 12 days ago in RingCentral Admin Portal 0 New

Ability to Assign Credentials and Activate Users after invite e-mail has been sent

We often are forced to program hard phones and ATA's with invalid e-mail addresses when bulk creating accounts. Once the e-mail invite is sent we lose the ability to assign credentials and activate the account. This is an important feature for us ...
Ron South 2 days ago in RingCentral Admin Portal 0 New

Schedule changes to Call Queue membership

When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable p...
Glenn Rhodes 3 days ago in RingCentral Admin Portal 0 New

Add a checkbox in User Details -> Security to force password change on next login

Please add a checkbox option in the User Details -> Security menu to force the user to change their password on next successful login. This is a standard security feature of most services being managed at an enterprise level.
Chris Martens 4 days ago in RingCentral Admin Portal 0 New

Call Queue Forwarding to and IVR menu

Allow forwarding of calls into a Call Queue to be forwarded to an IVR menu.
Scott Guynn 4 days ago in RingCentral Admin Portal 0 New

RC Phone red voicemail light to blink while monitoring another extension voicemail box

For example, extension 1 is a reception line and forwards voicemails to the night time general mailbox, which is extension 2. It would be useful if the red light on the physical RC Phone could be set to blink still when a voicemail comes in and is...
Jason Dietmeyer about 21 hours ago in RingCentral Admin Portal 0 New

Show Extension to connect

Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.
Amandeep Sharma 1 day ago in RingCentral Admin Portal 0 New

Increase SMS Logs in the Admin Portal to at least a year

Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.
RingCentral Tester Account 1 day ago in RingCentral Admin Portal 0 New

park location music configured to match hold music

We are able to log in to the admin portal and edit/customize our hold music anytime, but I cannot access the ability to edit/customize our park music. I would like them to be configured to be identical so it feels more uniform to our clients.
Carrie Keil 2 days ago in RingCentral Admin Portal 0 New

List of users who access of ringcentral in mobile phone.

It is useful in the sense when a user is accessing his/her account in desktop/laptop, an IT person or Manager is aware about that. but in some cases users take access in mobile and use it for any unknown purpose.A user can take access by resetting...
Rajveer Damami 2 days ago in RingCentral Admin Portal 0 New