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RingCentral Admin Portal

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Provide a method of determining available UC extension numbers

Provide a method of determining available UC extension numbers The UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack. Business Case: W...
Dennis Stratman 2 days ago in RingCentral Admin Portal 0 New

IVR Menu option If caller enters no action after the prompt played 3 times

Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times" to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then Disconnect the call or Connect ...
RC Tester Account 1 day ago in RingCentral Admin Portal 1 New

"Ability to retain the initial call queue name when transferring to another call queue."

Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answe...
Leigh Baltazar 1 day ago in RingCentral Admin Portal 0 New

customize the dial pad for call parking

Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.
Marielle Nacis 3 days ago in RingCentral Admin Portal 0 New

Two Voice messages saved siultaneosly

For an example, a customer will go on a vacation and she has a particular saved voicemail whenever she is out of office
Sherryl Primo about 5 hours ago in RingCentral Admin Portal 0 New

Enable/disable settings in admin portal

Currently there is not a way to enable/disable certain settings for a company account in the admin portal, so we cannot control what settings users can and cannot use because they are deployed straight to the application. This feature will give ad...
EntApps Break Glass 1 day ago in RingCentral Admin Portal 0 New

Allow vlans to be set via admin portal rather than just the web interface of the physical phone.

vlans to be set via admin portal.
Troy Myers 1 day ago in RingCentral Admin Portal 0 New

Be able to add a name to an incoming cell #r call coming to my desk phone.

I would like to see wthe name of the person calling me.
Carlos M Lopez 1 day ago in RingCentral Admin Portal 0 New

Change operation hours (schedule) of a phone with limited extension (non hotdesk)

The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions. Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/oper...
Eva Tagle 2 days ago in RingCentral Admin Portal 0 New

block route of call to extensions that are not included in the ivr

It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr
Rammy Amante 2 days ago in RingCentral Admin Portal 0 New