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Allow alternative numbers to appear in company directory VVX450

Please allow the company directory on VVX450 to show alternative numbers for staff. Currently it only shows their extensions even though we have inputted mobile numbers, alternative landlines etc for each staff member we have. Users are using prin...
Vishal Gajipra 3 days ago in Hardware 0 New

BLA for all Shared Line compatible device

Shared Lines BLA feature is available to RingCentral MVP Ultimate and Premium accounts only with compatible device such as VVX310, VVX410, VVX500, VVX300, VVX400, VVX600, VVX301, VVX311, VVX411, VVX501, VVX601, VVX 350, VVX 450. it would be better...
Tester Account 4 days ago in Hardware 1 New

After Hours Recorded Message

We would like to play a recorded message for our after hours. We currently get a lot of sales calls out of hours and want to advise callers that no sales calls will be dealt with afterhours - only emergency site access calls will be dealt with. Ca...
Pearly Gates 4 days ago in Hardware 0 New

Don't update phone hardware during active calls or during set business hours

We have had multiple calls interrupted when phone hardware updates have started during an active call and the call gets dropped.
Jamie Dierks 10 days ago in Hardware 0 New

Unable to Conference with Two External Calls

We recently migrated to RingCentral and have come to discover that one of the biggest features we use is not available with RingCentral. From our desk phones, we are unable to conference if the two calls we want to conference are both external. It...
JJ Vinas 4 months ago in Hardware 0 Under review

Presence Key on Polycom VVX phones should show DND "Red" status

When a user puts their phone on DND - other users on the system should get a solid "Red" presence key to show that user is not available. Is this something RingCentral can fix or add as a standard presence feature?
Keith Horton about 1 month ago in Hardware 1 New

Mitel 480G - Add Extension to phone home screen

Testing the Mitel 480G phone enrolled with RingCentral.With Mitel, the top bar on the home screen shows the user's extension. It does not with the RingCentral firmware. It is handy to see that at a glance.
Dustin Burns about 1 month ago in Hardware 1 New

Change default forwarding method to optional on Yealink phones

Currently, when using Yealink phones there are two completely different methods of transferring depending on whether you would like to warm or cold transfer. By adding the line:transfer.dsskey_deal_type=4to the RingCentral Yealink provisioning ser...
RingCentral 1 CSSTECH 15 days ago in Hardware 0 New

Presence on deskphones should only show user on first 2 lines, not every line

Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users n...
Richard Kearney about 1 year ago in Hardware 3 Under review

Approaching Intel Corporation as a customer for RingCentral products/solutions/services

Lets see if Intel Corporation and its subcompanies would be interested in any of RingCentrals products/solutions/services Would the RingCentral management reseller sales team be interested in supporting me as a reseller partner sales engineer too ...
Michael Preedom 17 days ago in Hardware 0 New