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Hardware

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Allow alternative numbers to appear in company directory VVX450

Please allow the company directory on VVX450 to show alternative numbers for staff. Currently it only shows their extensions even though we have inputted mobile numbers, alternative landlines etc for each staff member we have. Users are using prin...
Vishal Gajipra 10 days ago in Hardware 0 New

Allow Custom Wallpaper on Cisco phones

Branding customization should be easily available. We can easily add wallpaper manually, but when the phone re-syncs, the RC wallpaper returns.
Branson McCoy about 1 month ago in Hardware 0 New

BLA for all Shared Line compatible device

Shared Lines BLA feature is available to RingCentral MVP Ultimate and Premium accounts only with compatible device such as VVX310, VVX410, VVX500, VVX300, VVX400, VVX600, VVX301, VVX311, VVX411, VVX501, VVX601, VVX 350, VVX 450. it would be better...
Tester Account 11 days ago in Hardware 1 New

Presence Key on Polycom VVX phones should show DND "Red" status

When a user puts their phone on DND - other users on the system should get a solid "Red" presence key to show that user is not available. Is this something RingCentral can fix or add as a standard presence feature?
Keith Horton about 2 months ago in Hardware 1 New

Unable to Conference with Two External Calls

We recently migrated to RingCentral and have come to discover that one of the biggest features we use is not available with RingCentral. From our desk phones, we are unable to conference if the two calls we want to conference are both external. It...
JJ Vinas 4 months ago in Hardware 0 Under review

Don't update phone hardware during active calls or during set business hours

We have had multiple calls interrupted when phone hardware updates have started during an active call and the call gets dropped.
Jamie Dierks 17 days ago in Hardware 0 New

After Hours Recorded Message

We would like to play a recorded message for our after hours. We currently get a lot of sales calls out of hours and want to advise callers that no sales calls will be dealt with afterhours - only emergency site access calls will be dealt with. Ca...
Pearly Gates 11 days ago in Hardware 0 New

Mitel 480G - Add Extension to phone home screen

Testing the Mitel 480G phone enrolled with RingCentral.With Mitel, the top bar on the home screen shows the user's extension. It does not with the RingCentral firmware. It is handy to see that at a glance.
Dustin Burns about 1 month ago in Hardware 1 New

Presence on deskphones should only show user on first 2 lines, not every line

Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users n...
Richard Kearney about 1 year ago in Hardware 3 Under review

Add Logitech Headset support (BETA) to the RC App

The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.
Dan Thorne over 2 years ago in Hardware / RingCentral Web/Desktop App 1 Future consideration