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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

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Retain Caller ID information regardless of blind/warm transfer type

When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
Rob Fox 11 months ago in Hardware 24 Needs more information

Play announcement "press 1" on call Queue

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment....
PCPLUS NETWORKS over 3 years ago in RingCentral Web/Desktop App 9 Needs more information

Please develop a "simple mode"

Please develop a "simple mode" for the new app with GUI very similar to the Ring Central Phone App (which is highly usable and robust). things like dialer, messages, favorites, hud need to be accessible with a single click. hotkey: please allow fo...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Needs more information

Be able to allow/restrict video recordings for RingCentral Video to certain users

Be able to allow/restrict video recordings for RingCentral Video to certain users
Rona Orenstein almost 3 years ago in RingCentral Admin Portal / RingCentral Video 2 Needs more information

Automatic start of conferences / meetings

When a meeting is scheduled, all registered participants should be called automatically. If I am a participant in a meeting but was not present at the start of the meeting, the client should display that a meeting is currently running and that I h...
Manfred Horsch almost 2 years ago in RingCentral Video 1 Needs more information

RingCentral Classic Had a Much Better Interface

Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible. In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new R...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Needs more information

Audible Chat Notification

It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
Wendy Bush about 2 years ago in RingCentral Web/Desktop App 3 Needs more information

A translating feature

A button next to a non-English message where someone can easily translate with a click of a button
Jessica Ortega about 2 years ago in Developer Platform and APIs 3 Needs more information

Number in Use Report

Currently we have access to the Company Numbers report. We need that same format to reflect All numbers assigned to our account (both in use and in inventory).
Greg Stachovic 8 months ago in RingCentral Analytics 1 Needs more information


We would like to enable the company directory setting
Nicolas de TRAKmy almost 2 years ago in RingCentral Admin Portal 1 Needs more information