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Add description to queue and IVR menus and make these available as columns on reports

Depending on how an incoming main number handling is defined, a call could come into a queue or an IVR menu. Having a description field would help to properly describe this when appearing on reports. For example, a number can be assigned to both t...
Graeme Ross about 11 hours ago in RingCentral Analytics 0 New

fax confirmation page - fax transmission log

Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are sm...
Joseph Tully about 11 hours ago in RingCentral Admin Portal 0 New

Make invisible mode more prominent

Similar to how "Do not disturb" mode in Ringcentral grid is very prominent, thanks to the red bar on the top, it'd be great if the "Invisible" mode is also prominent, maybe using a yellow/amber bar or something. The problem I face is that I go on ...
Kartik Chachra 2 days ago in RingCentral Web/Desktop App 0 New

Emergency E911 with out DL

I've looked at this article and it tells me to go to: Phone System > Emergency Calling > Automatic Location Updates. There is no "Automatic Location Updates" section in my Phone System screen. Only 911 Locations and Company ERLs. Why is the ...
Zanrakuzai Batuzai 2 days ago in RingCentral Admin Portal 0 New

increase fax attachment limit

increase fax attachment limit to 50 to 100Mb
Ranier Gallego 2 days ago in RingCentral Admin Portal 1 New

Allow Admin to Disable Banners on RingCentral App

There are users that uses the RingCentral Phone embedded with their CRM or other calling platform. Thus, selecting the default calling for app to "RingCentral this app" is not a choice for them, and the popup that says "An incoming call is being d...
Jorge Mico 3 days ago in RingCentral Web/Desktop App 0 New

RingCentral video recording

If users into a video call on RingCentral and then if users pop back out it does not record the 2nd time the users in the meeting.
Zanrakuzai Batuzai 3 days ago in RingCentral Meetings & Webinar 0 New

Mitel MiCloud Connect 6800 6900 6900W Phone to RingCentral

Migration of Mitel t 6800 6900 6900W Phone to RingCentral should have smooth process/transition with a helpful document or guide follow KB doesnt provide any information or guide. https://support.ringcentral.com/article-v2/Mitel-hardware-requireme...
RC Tester Account 3 days ago in RingCentral Admin Portal 0 New

MS Teams Mobile Mode

When a user has MS Teams Mobile Mode enabled, they should have that clearly indicated and guiding them to the MS Teams to get full funcationliaty on the mobile app. As it works right now, users are just shown the dialpad and think there is an issu...
Edwin Melendez 3 days ago in RingCentral Mobile App 0 New

Listen to all voicemails from all extensions from the ringcentral application

listen to all voicemails from all extensions from the ringcentral application so that the administrator has more convenient access
Rammy Amante 3 days ago in RingCentral Mobile App 0 New