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Customer Ideas Portal

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Highlevel CRM is one most used CRM by marketing agencies.

Most small businesses, marketing agencies are using highlevel crm platform
Michael Harvey about 3 hours ago in Hardware 0 New

To Receive EMail Notification on Changes done on the account and Who Made the Changes

A Notification sent to the Super Admin would be helpful if there will be changes done on the account like call forwarding and IVR flow, including of who made the changes.
RC Tester Account about 14 hours ago in RingCentral Admin Portal 0 New

drill down on a report for accurate missed calls on call queue

When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from
622 - Dorel Data Analyst about 15 hours ago in RingCentral Analytics 0 New

Enable Call Monitoring on a Three-way Call

Current call monitoring only works on a normal phone call, it would benefit the customers who can monitor all calls within the company even if it is a three-way call.
Johnsilou Castillano about 16 hours ago in RingCentral Web/Desktop App 0 New

Ability to add outdoor intercom devices for intercom feature

Need the ability to add outdoor intercom devices, like CyberData 011186 SIP Outdoor Intercom device, to an extension to use the intercom feature instead of paging.
Haru Smith about 17 hours ago in RingCentral Admin Portal 0 New

Want a User role that can Disable Domestic calls but can still dial 911

The customer needs to add common area desktop phones that can make internal calls, but not Domestic outgoing calls, but they need to make 911 calls. Need to be able to create a User Role to do this.
Rick Miller about 17 hours ago in RingCentral Admin Portal 0 New

Restore Display of Prefixes and Suffixes in RingCentral Google Contact Full Name Field

Restore the display of prefixes and suffixes in the contact full name field within RingCentral's RCApp. This would enhance contact organization and improve efficiency for users who rely on these details for identifying company names in incoming ca...
Leigh Baltazar about 17 hours ago in RingCentral Web/Desktop App 0 New

Capture caller IVR response

We wanted to create an extension which will play a recording that will discuss the terms and agreement with the caller and capture the responses of the caller on the agreement
James Paul Bermoy about 18 hours ago in RingCentral Admin Portal 0 New

Launch app or website needs a parameter without formatting

In the Desktop app settings > Phone, there is an option for launching an external app or website for incoming calls. However, the parameters provided do not include an option to search the caller's 10 digit number without formatting. The URL I ...
Neostella Admin about 18 hours ago in RingCentral Web/Desktop App 0 New

ALLOW A FEATURE TO BLOCK CERTAIN CALLS THAT ARE FRAUDULENT AND CONSISTENTLY CALLING

We have several numbers coming from the same fraudulent company claiming they are calling from the MTA to be able to talk to our CEO and get us to pay them money that they aren't even owned. We have never heard of nor worked with them - their numb...
Steven Treglia about 18 hours ago in RingCentral Phone 0 New