Customer Ideas Portal

The Graphs generated in the Analytics portal are great. It would be even better if we can export these to PDF in addition to Excel. This would make the graphs easier to share with others in the organization.

Timestamps are important to be checked on call logs, with it only showing on the old layout means it will be obsolete soon. Please consider having the timestamp remain on the new layout for call logs.

Deleting messages on specific date range

Adding keypress zero to a User extension

I would love to be able to turn off the missed call notifications badge. Only certain people in my shop answer the phone but we all use it for messaging and transferring calls internally. However I constantly show to have notifications in my brows...

Giving the option to use speaker but having a warning on place to assure we are in private location.

Need ability to drill down a report in Business Analytics by Site and then Department. This would allow us to compare departments of the same type in different sites. Example, we want to see outbound call activity for our sales departments across ...

Ability to add customer columns in Live Reports Dashboard

On the Call Queue Ability to Send the Caller to An External Number for Essential Plan

A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.