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Customer Ideas Portal

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Mass Add users to Teams

We have 200+ internal employees in RingCentral. It would be useful to have mass add functionality in the GUI for Teams/Calendars so Team admins don't have to find every single person individually. Maybe include some sorting features to narrow the ...
Cole Devitt 11 days ago in RingCentral Web/Desktop App 0 Under review

Show all Office 365 global address book addresses in the ACO, not just mailboxes

The Microsoft/Office 365 global address book consists of "mailboxes" (@domain) addresses and external address "contacts" (vendors, friends, etc...). Only the mailboxes show up in the ACO desktop and web app. For some reason the ACO isn't able to c...
Shawn Cook 11 days ago in RingCentral Web/Desktop App 0 Under review

More Customized Analytics

It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose ...
Rachel Barlow 11 days ago in RingCentral Analytics 0 Under review

An option to create a link that can be used for clients to view our calendar availability and select open dates/times to schedule meetings.

The URL should be easily shareable and lead to an interactive calendar that shows our availability based on our google/outlook calendar sync. They should be able to select open dates and times as well as input a reason or topic for the meeting.
Sylvia Weddington 11 days ago in RingCentral Meetings & Webinar 0 Under review

Remove call announcement when transferring calls

I think it's required for an announcement that the call is being recorded to play when the customer first calls. Right now it also plays when calls are transferred to another extension, so customers have to listen to that announcement several time...
Sara McDaniel 11 days ago in RingCentral Phone 0 Under review

Allow activation\deactivation of Custom Rule from an IVR

In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without...
Kevin Schwenk 11 days ago in RingCentral Admin Portal / RingCentral Phone 0 Under review

Request to Restrict Access to Interactions to a Smaller Group than entire a Team or Self

This is specific to QM recording. With a requirement to provide access to only particular team members for training purposes, to live monitor or playback recordings via Interactions, but not grant access to all team members (just those who are tra...
Kathleen Horn 12 days ago in RingCentral Contact Center 0 Under review

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez 12 days ago in RingCentral Admin Portal 0 Under review

automated voice mails for disconnected or not connected calls

we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?
Ahsan Shahzad 12 days ago in RingCentral Phone 0 Under review

Ability to toggle when you want to allow calls to go to your pickup group

We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inb...
Calvin Lee 12 days ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review