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Customer Ideas Portal

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Admin Portal Transfer Requests: Email and attach a copy of the completed form and in portal

Please can you include a copy of the number transfer request form that we complete in the admin portal and also email a PDF to the requestor? That way if a port request fails or there is an issue we can review the submitted form and identify if it...
Wickes Building Supplies Ltd 2 days ago in RingCentral Admin Portal 0 Under review

WFM My Zone Intergation with Outlook calendar

Agents/Supervisors should be able to update their outlook calendar and that then be updated in their my zone schedules (and vice versa)
Mo Khan 2 days ago in RingCentral Contact Center 0 Under review

Incorporate call in queues with caller ID on Ringcentral app

We work with the city and help to rep to know to get important calls from Dallas PD for emergency response.
DISPATCH 4 2 days ago in Developer Platform and APIs 0 Under review

The ability to record whispers and barges

this feature would be useful in allowing us the ability to go back and listen to these calls and assess the quality of input and coaching being done through the whispers and barges.
Cris Rios 2 days ago in RingCentral Analytics 0 Under review

Play an announcement before forwarding call to another extension

It would be great for our customers to know who their call is being forwarded to when an admin adjust a user's call handling setting to be forwarded to a co-worker. Adding a customizable announcement feature for fowarded calls would be benificial.
Aaliyah Muhammad 3 days ago in RingCentral Phone 0 Under review

Add the Personal Meeting Names from the Super Admin

It would be useful to have the option to add the personal meeting names from the super admin. We provide speech and occupational therapy for kids with autism and this feature will make easer for them to access the tele therapy session link that we...
Diana Molina 3 days ago in RingCentral Meetings & Webinar 0 Under review

Custom Return Call Routing for Call Park Timeout

Most of our departments have centralized call routing in place, where calls come inbound into a central Call Queue, and we are broken up into multiple Company Sites based on physical / e911 location. If a user puts a call on Park and the timeout t...
Kevin Foster 3 days ago in RingCentral Phone 0 Under review

Move Company Directory from General Settings to into IVR

When configuring Company Directory, many clients prefer to have multiple options to dial a user within their system. Moving Company Directory from Auto-Reception General settings per site into IVR settings by key press would permit the client to c...
Brett Spring 3 days ago in RingCentral Admin Portal 0 Under review

Add/remove agents from Teams (Permissions)

It must be possible to add or remove employees from Teams without the users having to have edit permissions for the employee record. Edit permissions for the employee enable the user to change employee details such as External ID, Role etc., and u...
Caroline Voigts 3 days ago in RingCentral Contact Center 0 Under review

Enable call log retrieval indefinitely into the past

I suggest that you enable call logs to be retrieved indefinitely into the past as I believe many users are like us - businesses who don't usually need to retrieve call logs except under unusual circumstances (like in our case, an IRS audit!). I ne...
Clement Chen 3 days ago in RingCentral Phone 0 Under review