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Show Original Callers Number in Caller ID when Transferring calls

Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extension, t...
about 2 years ago in RingCentral Phone 124 Planned

SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family...
about 2 years ago in RingCentral Phone 155 Planned

Support for threaded conversations

When an org depends on Glip conversations to handle all sorts of matters throughout the day, it's easy to loose a thread in the current schema.   Add support for threaded conversations, please.  This will be understandably difficult given the vari...
about 2 years ago in RingCentral Web/Desktop App 13 Planned

User Settings: Disable call waiting while on a call.

Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.
about 2 years ago in RingCentral Phone 18 Planned

SMS: Scheduled SMS to be sent

I'd like to be able to schedule SMS/text messages in the future. Is there a way to do this in RC Desktop or via Office 365 or Google or a smartphone?
about 2 years ago in RingCentral Phone 14 Planned

Call queue: Send Group Voicemail to multiple Extensions

Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extensions. Some users may not have access to email when in remote locations such as mines.
about 2 years ago in RingCentral Phone 2 Planned

Combine HUD and APP into one app

Must have second app, softphone HUD, for monitoring/barge to calls. More memory usage
Guest almost 2 years ago in RingCentral Mobile App 42 Planned

HUD pop out window on RingCentral app

It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the p...
Danielle Howes 5 months ago in RingCentral Web/Desktop App 6 Planned

Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...
Guest over 1 year ago in RingCentral Admin Portal 15 Planned

RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

Why is it useful - Highlight important notes in meetings. Who would benefit from - All of your RC Clients, and you, because your Clients will be happy with RC's Software. How should it work - Please incorporate the old RC features: whiteb...
Maria Marbella 10 months ago in RingCentral Video 13 Planned