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Hold music on User's end.

User and caller will going to hear a hold music during the hold time.
Kennan Jeb Salanio less than a minute ago in RingCentral Mobile App 0 New

Shortcut for 'Do Not Disturb'

Ring have short cuts so you can use your keyboard do actions but could they create a short cut to put you on ‘Do Not Disturb’. So instead of having to click on the circle > available > Do not disturb. It could be CTRL | D for do not disturb ...
Carren Booth about 6 hours ago in RingCentral Phone 0 New

Ability to See Queue Call Acceptance in Admin Portal

It would be useful to be able to see if a user had accept queue calls toggled on or off. If not able to toggle them on for a user, just the ability to view if they have queue calls enabled.
Daniel Hassell about 18 hours ago in RingCentral Admin Portal 0 New

Access voicemail without pin from IP phone

You should be able to allow a user to access their voicemail without needing a PIN code when calling from their assigned IP Phone.
Jake Kushner about 19 hours ago in RingCentral Phone 0 New

Polling in RingCentral Video Plat form

Please bring back Polling in RingCentral Video Plat form
my call queue about 20 hours ago in RingCentral Admin Portal 0 New

Have a report for call per User in downloading the RAW File

Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.
Robinson Gimena about 20 hours ago in RingCentral Admin Portal 0 New

Include Chart in Analytics Subscription

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...
Vincent Martinez about 22 hours ago in RingCentral Analytics 0 New

Allow scheduling of prebuilt reports

We'd like to schedule not only ACD reports, but also QM/WFM/other prebuilt reports.
Michelle Sterzovsky about 22 hours ago in RingCentral Contact Center 0 New

Ability to Paste Contact Names Into New Text Message

We would love to copy contact names from an excel doc & paste those, in mass, into the 'TO' field of a new message, so we can send that message up to 100 people. Now you have to manually start typing in the name & then select it. This isn'...
Kris Cox about 23 hours ago in RingCentral Web/Desktop App 0 New

Default Lunch Status

Would love to see you guys add a default status that says "Lunch" and/or "Break" to Glip/chat funtionality so our employees don't have to manually type it every time since it's something we all do everyday.
Stephanie Sousa 1 day ago in RingCentral Web/Desktop App 0 New