All ideas

User and caller will going to hear a hold music during the hold time.

Ring have short cuts so you can use your keyboard do actions but could they create a short cut to put you on ‘Do Not Disturb’. So instead of having to click on the circle > available > Do not disturb. It could be CTRL | D for do not disturb ...

It would be useful to be able to see if a user had accept queue calls toggled on or off. If not able to toggle them on for a user, just the ability to view if they have queue calls enabled.

You should be able to allow a user to access their voicemail without needing a PIN code when calling from their assigned IP Phone.

Please bring back Polling in RingCentral Video Plat form

Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...

We'd like to schedule not only ACD reports, but also QM/WFM/other prebuilt reports.

We would love to copy contact names from an excel doc & paste those, in mass, into the 'TO' field of a new message, so we can send that message up to 100 people. Now you have to manually start typing in the name & then select it. This isn'...

Would love to see you guys add a default status that says "Lunch" and/or "Break" to Glip/chat funtionality so our employees don't have to manually type it every time since it's something we all do everyday.