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Same user members on multiple queues

Customer would like to have the same user members on multiple call queues groups without having the issue for not receiving any calls using the app or desktop phone.
Mark Anthony Tablezo III 2 days ago in RingCentral Web/Desktop App 0 New

Improved fax transmission from traditional fax machine to RingCentral Fax

The customer would like the fax transmission received from a traditional fax machine. They want to have received quality improves.
RC Tester Account 2 days ago in RingCentral Admin Portal 0 New

Allow to Select Voicemail Contact Display to Phone Number or Caller ID

On the RingCentral App and Polycom phones, the voicemail pop-up when a phone number has a caller ID shows as "Voicemail from John Doe." On the app, it says the caller ID name itself. There should be an option to allow the admin to show just the ph...
Jorge Mico 2 days ago in RingCentral Admin Portal 0 New

Multiple recipient for faxes and SMS

The caller wanting to make sure multiple users can receive faxes and SMS.
Andrea Higgins 2 days ago in RingCentral Web/Desktop App 0 New

Improve "Security Notice from RingCentral" Emails

When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is wh...
Justin Herner 2 days ago in RingCentral Admin Portal 0 New

Limited access on the RC app to a specific user

Limited access on the RC app to a specific user
Marielle Nacis 2 days ago in RingCentral Admin Portal 0 New

There should be a Bridge call appearance feature setup on desk phone phone and should be able to assign to users that is a member of a call queue

Was trying to setup a BCA on phone no BCA feature that is only available on desk phone it requires RC app interaction Unable to assign delegate on users on call queues
James Paul Bermoy 2 days ago in RingCentral Phone 0 New

Block SMS from International Numbers

When an international SMS is received it triggers a purchase of calling credit that is not intended by the account. It is tedious to block international numbers one by one and charges already happened.
Jorge Mico 2 days ago in RingCentral Admin Portal 0 New

Contact Search - Include Details

In the old Ring Central Phone app when you searched in the contacts app the search included all fields, including company name. The new app does not do this. Might be worth while to expand the search range to include all details.
Gordon MacDonald 3 days ago in RingCentral Web/Desktop App 0 New

Merge Mitel call reports with Ring Central

We were a Mitel customer and I would run the Mitel Business Analyics user call reports, can Ring Central adopt reports like Mitel that gives more information on the users calls. Our managment team like to see in a week or month time number of call...
David Fischer 3 days ago in RingCentral Analytics 0 New