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Korean text translation in RC mobile application

Dear Support Team, If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below? - Current Korean text : "최근 연락처" - To-Be Korean text : "최근 통화" Thank you very much, -Ke...
Jae Won (Kevin ) Jeong 4 months ago in RingCentral Mobile App 4 Implemented

Add the call queue option in RC Phone app available in RC MVP App

There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.
Annabelle Bertrand 5 months ago in RingCentral Phone 3 Implemented

Revert Option+arrow keyboard shortcut in RC App. It breaks Mac's native behavior

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac. RingCentral App introduced additional keyboard sho...
Chirag Shukla 6 months ago in RingCentral Web/Desktop App 3 Implemented

Hide Incoming caller Id to call queue calls.

Need to have the option to hide the Incoming caller ID of the clients when calling a call queue extension.
Amira Alday 6 months ago in RingCentral Admin Portal 1 Implemented

Bring back the Silence Incoming Calls Toggle on the Mobile app for ALL users.

Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the d...
Matthaus Steinke 6 months ago in RingCentral Mobile App 2 Implemented

Analytics: Voicemail total minutes

I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicema...
Joedennell Burgos 6 months ago in RingCentral Analytics 1 Implemented

Analytics for Call Queue Manager

as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.
Jenny Remolacio 6 months ago in RingCentral Analytics 1 Implemented

Exclude weekends for call log analytics

Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.
IT SV 6 months ago in RingCentral Analytics 1 Implemented

Viewing metrics per day when looking at a specific time period, rather than summed or averaged

When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other me...
William Parke 6 months ago in RingCentral Analytics 1 Implemented

A feature for automatically changing the User's call queue status during After Hours

To avoid call handling members having rejected calls due to staying in the queue accidently overnight, an automation which kicks everyone out until next start of business.
Cydney Davidson-Bey 7 months ago in RingCentral Admin Portal 3 Implemented