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Add SMS Texting to BYOC Licensne

We switched a couple of our office locations to BYOC licensing and lost the ability to SMS Text. The SMS Text option should be added to the standard BYOC product license. It is a vey handy feature and our staff love it for communicating with our c...
Brian McDonald about 17 hours ago in RingCentral Phone 0 Under review

A slimmed down version of the app.

A much simpler way to make calls, send texts, and maybe HUD. Just like the old RingCentral Phone app.
Rose Smith about 22 hours ago in RingCentral Mobile App 0 Under review

Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name

As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.
Elizabeth Witte 1 day ago in RingCentral Admin Portal 0 Under review

Department column header within Billing Items view

Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost cen...
Jonathan South 1 day ago in RingCentral Admin Portal 0 Under review

Creat multiple contact lists - The ability to create a "Client" contact list.

The ability to create a "Client" contact list in addition to the "Personal" contact list, so client and person contacts are separate. I am surprised since this is a Business Account that this is not an option. Also, each user should be able to cre...
Theresa R. Fritz 1 day ago in RingCentral Web/Desktop App 0 Under review

Auto DND while computer locked

I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without hav...
David Basara 2 days ago in RingCentral Web/Desktop App 0 Under review

default phone to do not disturb as soon as you are on a call...even for intercom calls.

If someone is on a call and we intercom them, they and the other person on the call can hear what we are saying.
Roxanne Gross 2 days ago in RingCentral Phone 0 Under review

Read all text throughout Agency.

We as a agency should be able to read all text response from client. Zipwhip allows every producer to read the agency text messages. If a producer is not at work, all of the producers should be able to access the text and respond to a client. This...
Jimmy Carswell 2 days ago in Developer Platform and APIs 0 Under review

Missed call notifications should sync between desk phone and apps

We have different phone groups. When the phone rings and one member of the group picks up the phone, the other members of the group receive missed call notifications. They should not receive the notification unless all members do not pick up the p...
Jonathan Spiegel 2 days ago in RingCentral Phone 0 Under review

Sort 'call from' numbers

My business uses Ring Central to take inbound calls from over 100 small businesses nation wide. When we need to outbound call the clients back, I have the daunting task of scrolling through a list of over 100 possible 'call from' numbers in the dr...
Brian Rand 2 days ago in RingCentral Web/Desktop App 0 Under review