All ideas

Please allow a phone to be ordered without assigning a number to it. Sometimes phones are needed for replacement, stock, testing, etc... and do not need to purchase a DID to associate with it.

We would like to enable the company directory setting

It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile

It recently came to my knowledge that in WFM Daily Rules are suggested to be kept at a 4 hour variable scheduling window. We are a business that supports 36 restaurants. Our call center hours are 6am - 12am and our agents work very flexible hours....

There is no way to split audio or set up a “ride along” situation for training purposes.

I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this ap...

A button next to a non-English message where someone can easily translate with a click of a button

Your interface is outdated and can be used more efficiency. It's time consuming on how to create mass texts and scheduling them.

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment....

Sales. We call abandoned calls back to sell. If we have to wait hours to get the details, then we risk losing the sale.