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REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us ...
David Dao 2 months ago in RingCentral Phone / RingCentral Web/Desktop App 4 Implemented

Muted Conversation Improvement

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...
Nicole Campbell 4 months ago in RingCentral Web/Desktop App 0 Implemented

Korean text translation in RC mobile application

Dear Support Team, If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below? - Current Korean text : "최근 연락처" - To-Be Korean text : "최근 통화" Thank you very much, -Ke...
Jae Won (Kevin ) Jeong 8 months ago in RingCentral Mobile App 4 Implemented

Add the call queue option in RC Phone app available in RC MVP App

There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.
Annabelle Bertrand 9 months ago in RingCentral Phone 3 Implemented

Revert Option+arrow keyboard shortcut in RC App. It breaks Mac's native behavior

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac. RingCentral App introduced additional keyboard sho...
Chirag Shukla 9 months ago in RingCentral Web/Desktop App 3 Implemented

Hide Incoming caller Id to call queue calls.

Need to have the option to hide the Incoming caller ID of the clients when calling a call queue extension.
Amira Alday 10 months ago in RingCentral Admin Portal 1 Implemented

Bring back the Silence Incoming Calls Toggle on the Mobile app for ALL users.

Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the d...
Matthaus Steinke 10 months ago in RingCentral Mobile App 2 Implemented

An overview, within the User Settings, of all group memberships.

Have an additional read-only tab in the User Settings section called "Memberships", broken down into all types of Group, e.g. Queues, Call Pickup, Park Locations etc, that lists out which the user belongs to. This would save the admin(s) from clic...
Ed Atkins 10 months ago in RingCentral Admin Portal 6 Implemented

Analytics: Voicemail total minutes

I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicema...
Joedennell Burgos 10 months ago in RingCentral Analytics 1 Implemented

Rolling Quarterly and/or semi-annual reports

I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It wo...
Anthony Cervelli 10 months ago in RingCentral Analytics 0 Implemented