Skip to Main Content

All ideas

Showing 3848

Auto answer for agents when the call homes automatically delivered to the first avialable agent.

Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.
Benny Vasquez 2 days ago in RingCentral Phone 0 New

It would be a lot easier to be able to send PDF through RingCentral texting.

To make RingCentral more effective it would be a nice feature to be able to send a PDF file over RingCentral texting.
Delma Ramirez 2 days ago in RingCentral Web/Desktop App 0 New

Auto Reply for Sent Fax Confirmations

Allow for either an automatic fax reply to be sent as confirmation for a received fax, or allow for the option of sending a fax received confirmation directly from the message email where the documents are downloaded.
Provider Relations Fax Gateway-Networks 2 days ago in RingCentral Phone 0 New

call recording

There should be an option to keep the recording for more than 90 days. Sometimes customers visit us back, and in case of some cases, we have to take out recording for last six months too. There must be an option either to transfer the call recordi...
Manas Bagra 2 days ago in RingCentral Admin Portal 0 New

auto response for texts when closed

please implement a feature that allows an auto response for texts when our business is closed
Lakeview Text 3 days ago in RingCentral Mobile App 0 New

Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option is available.

Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option is available. Understand that access will need to be temporarily granted for target user/machine that's sharing;...
Daniel Garavito 3 days ago in RingCentral Web/Desktop App 0 New

Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we wo...
Ryan Dunlap 1112 3 days ago in Hardware 0 New

Folders for the "Text" or SMS messaging tab on the Ring Central Desktop App

Hello! I text/sms people on a daily basis for my job. Sorting through the long list or searching in the search tab can be quite tedious. The feature is already in the "Message" tab. In the Message tab you're able to create a new folder ( see Ring1...
Erika Wall 3 days ago in RingCentral Web/Desktop App 0 New

[Call Queue] More Roles with Granularity

Would be great to get more roles on giving access to Call Queues options. Actually, only 3 (Messages / Full Access / Member management). Call History is only available for the Full Access role, giving also Configuration access. A new role, for "Me...
Corentin LAUNAY 3 days ago in RingCentral Phone 0 New

Increase maximum wait time for Queues from 15 minutes

The reasoning behind this is that sometimes it's important to allow the customer to wait for more than 15 minutes to talk to someone. We work with banks and financial institutions where terminals and payment devices are unavailable in retail and o...
Stuart Mills 3 days ago in RingCentral Admin Portal 0 New