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busy on busy

In Europe it is quite normal that during a call a busy signal is sent to the next caller. Every customer we have brought onto the platform so far complains that the function is not available. Two other customers with 1000 subscribers each with a p...
Manfred Horsch 1 day ago in RingCentral Web/Desktop App 0 New

Row based totals in analytics

Currently we are able to create columnar based totals, sums, averages etc. on all table reports but lack the ability to create row based totals. This would be beneficial for quite a few use cases that ultimately allow the ability to stack rank wha...
Andrew Benson 1325 1 day ago in RingCentral Engage Voice 0 New

Changing Estimated Hold Time Message from Max Q Time to Average Q Time

When callers sit in queue, they hear "your estimated hold time is x" and that time is based off Max Queue Time (longest call in the queue). We're worried our callers hear a long wait time based off a single call, and than hang up. If they would've...
Shane Kennedy 3 days ago in RingCentral Engage Voice 0 New

ability to release one call from conference for desktop version

i know the app allows you to release one call from a conference call, but the desktop version does not allow this.
Gela Seidenfeld about 12 hours ago in RingCentral Web/Desktop App 0 New

Be able to automatically record meetings using templates and roles.

We want to have all meeting automatically recorded.
Benjamin Strauss 9 days ago in RingCentral Video 0 New

Rate Center Changes

It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just hap...
Brian Miller 8 days ago in RingCentral Admin Portal 0 New

Email notifications for received text messages only when text is unread after x minutes

I would like to receive email notifications for new text messages as is currently available. However, I do not want an email for each text message. There should be a setting to send email notifications for new text messages only if the message has...
Ryan Davis about 6 hours ago in RingCentral Phone 0 New

disable incoming call ringing on desktop app, but allow only on mobile app

we want icomiong calls to ring on mobile phone app only so it wont interup the desktop app
Doron Danon about 7 hours ago in RingCentral Phone 0 New

Advyzon CRM

Advyzon is a CRM app for registered investment advisors. Phone service integration would be great!
Earl Jefferson - Office about 9 hours ago in RingCentral Web/Desktop App 0 New

Have Web portal and App display company name if no specific person is listed for contact

For the Web app/portal as well as the admin portal, If a specific persons information is not entered the contact will just display the phone number. Unlike how in the older RC phone app, where if the Company name is entered and no specific person,...
David-Jay Yamaguchi about 13 hours ago in RingCentral Admin Portal 0 New