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HUD menu in Google Chrome Extension

We need both the Click-to-Dial functionality we get with the browser extension, but also need the HUD-Extensions in order to quickly transfer a call to an extension pinned in the HUD area of the desktop application. This is a quick 2-click way to ...
Bob MacAdam 2 days ago in RingCentral Web/Desktop App 0 Under review

GLIP is not entirely compatible with the interpreter service

Case #15974204
Neal Prasad 1 day ago in RingCentral Web/Desktop App 0 Under review

Sync Contacts with Workiz

Connect with Workiz
Alex Wells 2 days ago in RingCentral Integrations 1 Under review

Allow multiple users to respond to the main number texts

when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through
Aaron Workman 22 days ago in RingCentral Integrations 2 Under review

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez 14 days ago in RingCentral Admin Portal 0 Under review

Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.

Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the u...
Jerry Be 29 days ago in RingCentral Admin Portal 0 Under review

Desk Phone and Desktop application Sync

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
Patty DePouw 3 months ago in RingCentral Web/Desktop App 2 Under review

Out of office message for texts

With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of off...
Emily Westmoreland 16 days ago in RingCentral Web/Desktop App 0 Under review

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 2 months ago in RingCentral Web/Desktop App 2 Under review

Add Controls so Admins can control who has access to what tiles in the app

As an admin we can not currently hid the "Apps" tile. We don't allow our users to download or install applications on their own, we would like the ability to hid this. Admins should have controls on all applications to either prevent access by rol...
Anne Sullivan 14 days ago in RingCentral Web/Desktop App 0 Under review