1221 search results
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Ability to configure the AI Receptionist (AIR) to provide exact responses based on FAQs. · New
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Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue) · Planned
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Admins to archive all data of all users
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Analytics and real time data discrepancies. · New
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Calculate Ring Time, Hold Time, Live Talk Time from Call Log data · New
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message data export · New
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Sync RingCX and RingSense customer data · New
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Include reactions/emojis in Glip Message Data Export · New
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retrieving deleted fax, past data retention policy · New
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Increase data retention for call logs more than 2 years · Under Review
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Archiver for Performance reports and increase data retention to more than 6 months · Under Review
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Automatic Emergency Response Locations for limited extensions · New
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SMS auto Response · Planned
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Workflows to be integrated with Shared Inbox · New
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The AIR (AI Receptionist) has the ability to customize the "soft skills" used for its conversation/Response style. · New
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Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn... · Under Review
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Export Details/Data · New
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Performance report align with user call logs · Future Consideration
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Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents. · New
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AI Receptionist Voice Response · New