1193 search results
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Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents. · New
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Include Limited Extensions Call Data to Analytics Reporting · New
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add n/a to the yes/no responses on scorecards · Implemented
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Social Media Comment Threads - Lock Ability · Planned
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Hourly data in performance report · Needs More Information
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Report associating IVR data with transferring agent for post-call surveys · New
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Live Reports Enhancement: Real-Time Status Update for Call Queue Members · New
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Improve SMS Shared Inbox Visibility Across Assigned Users · Planned
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Recover call recordings for past 90 days · Under Review
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transfer · Under Review
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Ability to assign Custom Fax Cover Page to all Users with Extensions (Company ) · Planned
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Emergency response location as potential breach of GDPR regulation · New
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Notification for threshold on data retention. · Under Review
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Add a 5-Second Response Delay for the AI Receptionist · New
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Allow Analytics Data to be pulled via API · New
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Canned Responses · Under Review
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Allow QoS Data to be pulled via API · Under Review
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Ability to Download Qos Reports · Future Consideration
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Analytics data manually refresh or change frequency · Under Review
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Customization of CRM Advanced Call Logging in RingSense for Sales · New