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  1. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )  ·  Planned

  2. Recover call recordings for past 90 days  ·  Under Review

  3. Hourly data in performance report  ·  Needs More Information

  4. Ability to Download Qos Reports  ·  Future Consideration

  5. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality  ·  Future Consideration

  6. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

  7. ringcx analytics restrict  ·  Future Consideration

  8. Notification for threshold on data retention.  ·  Under Review

  9. Performance Reports to Sync with Business Analytics Report  ·  Under Review

  10. Allow all users to use texting system with the company phone number  ·  Under Review

  11. Pull QoS call score via API  ·  New

  12. Group Text Messaging  ·  Under Review

  13. RC App - Export Data Custom Date  ·  New

  14. Template to Change Emergency Response Location for User's Phone  ·  Under Review

  15. Automated Text Responses  ·  Planned

  16. View individual responses in calibration report

  17. voicemail response time  ·  Needs More Information

  18. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful  ·  New

  19. Super admin Role on the Account are capable of Data export / Message Data Export

  20. Ability to reduce the auto-lock of conversations that have had no response from 4 days to required number.  ·  Needs More Information