1193 search results
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Analytics-data around call that were specifically avoided when it rang the agent. · Under Review
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Creating new Role for Billing Invoices & device inventory details without purchase option. · Under Review
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RC app scheduling data missing · Future Consideration
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"Dashboard only" license & dashboard URLs for RCCC · Future Consideration
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Customize the Users Role for Analytic Access · New
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Salesforce - Live Reports · New
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email · New
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Average abandon rate for a queue in Analytics Performance Reporting · Implemented
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Ability to allow an Admin to control how long data is stored for on the Analytics Portal below the maximum current setting · Under Review
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ability to access all meetings as super admin · New
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The ability to download the mapping on Performance Reports · New
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RingCX for ServiceNow - ability to customize data mapping for the log call fields · Future Consideration
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Manual Exports and Automated exports to support shorter intervals by default · Implemented
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RC Helpdesk Ticketing · New
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Save and recover ringcentral configuration
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My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature · Under Review
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Multi-Day / Date-Range Analytics Report Generation · New
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RingCentral Analytics - Adoption and Usage to show both Private and Public teams in the listing. · Under Review
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Ignored/Muted Messages Reporting · New
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Bulk action or script on Disabling enforced SSO · New