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  1. Push Call Recording Link and Transcript as Variables in Workflows  ·  New

  2. Display User Information Where the Call Was Initially Received Before Being Forwarded As Missed Call  ·  New

  3. Analytics Real-Time Dashboards - Add a Real-time Agent Widget Organized by Queues  ·  New

  4. Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month  ·  Planned

  5. RingCX Analytics Historical Reports Column Slider Adjustment  ·  New

  6. Enhance Call Logs: Show Disconnect Initiator and Call Release Type for Missed Calls  ·  New

  7. HUD updates shouldn't need to reboot the Mitel 6930 and 6940 phones  ·  New

  8. You stop the cyber criminal from using Ring Central anything. Sincerely, Dr. Shawnee Lazore DO, HHD, PhD, ML  ·  New

  9. Caller Option Indication & RingCentral Call Identification  ·  New

  10. Basic Hunt Group for Answering Position  ·  Under Review

  11. Disable file sharing by default  ·  Under Review

  12. Update the AI Receptionist "Call History" export to align with the account’s configured regional settings (GMT -07:00).  ·  New

  13. Add several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral Analytics.  ·  New

  14. Emergency address per location  ·  New

  15. call log remove  ·  New

  16. Analytics to report on average calls per hour  ·  Under Review

  17. Implement automatic data masking controls for PII  ·  Under Review

  18. option to see the percentage of the calls that had incomplete data captured on Analytics  ·  Under Review

  19. Save Conference Chat in Users’ RingEX Chat History  ·  New

  20. Allow the use of Enter key on Admin password pop-ups.  ·  Under Review